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Troubleshoot the Can’t Connect to the Service Error
If Minecraft: Education Edition indicates that it can’t connect to the service, there are a few different things that may be the cause. This article provides information on how to troubleshoot determine what the cause is and how to fix it.
Example message
This table provides a list of potential causes and solutions.
|
Cause |
Solution |
|
For Windows, you may have two versions of Minecraft: Education Edition installed (the desktop and store version). |
Ensure you have only one version of Minecraft: Education Edition (desktop or store version) installed. |
|
For ChromeOS, your connection may use a proxy server. |
Check that your connection is not using a proxy server. |
|
Your network is blocking the required URLs required to launch Minecraft: Education Edition |
Verify the required URLs are added to your network’s allow list. The URLs Used by Minecraft: Education Edition article has a list of all the required URLs. |
|
The Minecraft.AdalServer.exe is blocked from running |
Ensure the Minecraft.AdalServer.exe can run while logging in. |
If you have tried the solutions in this article and are still having issues, contact the support team via the submit a request form and include this information:
- Whether you're using a VPN or proxy, and if so, which brand.
- Which device and OS version you’re using.
- Which version of Minecraft: Education Edition you are using (bottom right corner of the screen).
- A screenshot of the error.
- A network trace (if possible).