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Troubleshoot the Unable to Connect to the Library Error
If you can’t connect to the in-game library, it is likely due to a network connection issue. This article provides information on how to ensure you are reconnected to the Minecraft: Education Edition library.
Example message
This table provides a list of potential causes and solutions.
|
Cause |
Solution |
|
Your firewall is blocking the required URLs required to access the in-game Library. |
Verify the required URLs are added to your network’s allow list:
The URLs Used by Minecraft: Education Edition article has a list of all the required URLs. |
|
You aren’t connected to the internet. |
Check your network’s internet connection. |
|
Your web filter is blocking access. |
Check your web filter’s settings to ensure access isn’t blocked. Refer to your web filter’s guides for assistance. |
|
The service that provides content for the in-game Library is currently down. |
Try accessing the in-game Library later. |
|
Minecraft: Education Edition has been running for an extended period (e.g., overnight) and you have lost connection to the in-game Library. |
Close and re-open Minecraft: Education Edition. Then try accessing the in-game Library again. |
If you have tried the solutions in this article and are still having issues, contact the support team via the submit a request form and include this information:
- Whether you're using a VPN or proxy, and if so, which brand.
- Which device and OS version you’re using.
- Which version of Minecraft: Education Edition you are using (bottom right corner of screen).
- A screenshot of the error.
- A network trace (if possible).