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Troubleshoot the Unable to Connect to World Error
Can’t connect to other worlds? Playing with others is fun and it can be frustrating when we can’t connect. Different things can cause connection issues. This article provides information on how to troubleshoot issues connecting to multiplayer games when Minecraft: Education Edition indicates it can’t connect to the world.
Example message
This table provides a list of potential causes and solutions.
|
Cause |
Solution |
|
The users are not on the same tenant. |
No solution. A tenant consists of a group of users. If a user is not part of the tenant, that user cannot connect to the world. This is by design for player safety. |
|
A user outside the network is trying to connect using an internal IP address |
|
|
Port 19132 TCP/UDP is not open. |
Ensure your network is set up to allow multiplayer games. These articles provide more information on how to set up your network: |
|
The world is not in host mode. |
|
|
Players are not on the same version of Minecraft: Education Edition |
Have all players update to the latest version. |
|
Your network is not allowing traffic to and from URLs required for multiplayer connections |
Add all required URLs to your network allow list. Refer to the URLs Used by Minecraft: Education Edition article for a list of all the required URLs. |
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If you have tried the solutions in this article and are still having issues, contact the support team via the submit a request form and include this information:
- Whether you're using a VPN or proxy, and if so, which brand.
- Which device and OS version you’re using.
- Which version of Minecraft: Education Edition you are using (bottom right corner of the screen).
- A screenshot of the error.
- A network trace (if possible).